Refund Policy

RETURNS & REFUNDS

If you receive a product that is defective or damaged during shipping, we offer a 100% money-back guarantee or replacement. Please contact us within three days of delivery, and we will either provide a full refund or send a replacement item.

Please note that custom items cannot be returned or refunded unless they arrive damaged or defective. Custom items are made specifically to your specifications and cannot be resold. Items that are not custom can be returned.

We do not issue refunds or returns if:
• Your order does not arrive due to factors within your control, such as providing an incorrect shipping address.
• The purchased item is custom-made and cannot be resold.
• You are simply unhappy with the product

We reserve the right to deny refunds or returns if the item does not meet the criteria listed above or if the product has been used, altered, or damaged in any way.

Order Cancellations

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Please contact our support team via email: info@mesjewellers.com